Shipping & Delivery Policy

At SMELLUXE, we are committed to delivering our premium fragrances safely and on time. Please read our Shipping & Delivery Policy carefully before placing your order.

1. Shipping Coverage

We currently offer domestic and international shipping, subject to courier service availability and applicable shipping regulations.

2. Order Processing

  • All confirmed orders are processed and dispatched within 24–48 hours of successful order confirmation.
  • Orders are not processed or dispatched on Sundays or public holidays.
  • During peak seasons, promotional events, or unforeseen circumstances, processing times may be slightly extended.

3. Delivery Timeline

Estimated delivery times are as follows:

  • Domestic Orders (India): 7–10 business days
  • International Orders: Delivery timelines vary depending on the destination country, customs clearance, and local courier services.

Important:
Perfumes contain flammable liquids and are classified as hazardous goods for transportation. Therefore, shipments are generally transported via ground (road) services wherever applicable, as air transportation may be restricted under courier and regulatory guidelines. As a result, delivery may take longer than standard shipments. We appreciate your understanding and patience.

Please note that delivery timelines are estimates only and may be affected by weather conditions, courier delays, customs inspections, remote locations, or other circumstances beyond our control.

4. Shipping Charges

  • Free shipping is available on eligible orders, unless otherwise specified during checkout.
  • Any applicable shipping charges, customs duties, taxes, or import fees for international shipments will be displayed at checkout or may be payable by the customer, depending on the destination country’s regulations.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via your registered email address and/or mobile number containing:

  • Tracking Link
  • Air Waybill (AWB) Number
  • Courier Partner Details

You can use the tracking link to monitor the real-time status of your shipment.

6. Damaged, Missing, or Incorrect Deliveries

Every SMELLUXE product is carefully packed using secure protective packaging. However, if your order arrives damaged, incomplete, or you receive the wrong product, we will assist you in resolving the issue.

To report a damaged or incorrect delivery:

  • Notify us within 24–48 hours of receiving your order.
  • Record an unboxing video starting from the unopened package until the product is fully unpacked.
  • Take clear photographs showing the damage or issue.
  • Email the unboxing video, images, your order number, and a brief description of the issue to support@smelluxe.in.

Claims submitted without an unboxing video or after the specified reporting period may not be eligible for replacement or resolution.

7. Delivery Attempts

If delivery cannot be completed due to an incorrect address, customer unavailability, refusal to accept the shipment, or failure to respond to courier communication, the package may be returned to us. Additional shipping charges may apply for re-dispatch of the order.

8. Contact Us

For any shipping or delivery-related queries, please contact our customer support team:

Email: support@smelluxe.in

We are committed to providing a smooth and reliable delivery experience for every SMELLUXE customer.