Return, Refund & Exchange Policy
At SMELLUXE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return, Refund & Exchange Policy below.
1. Return Eligibility
You may request a return within 7 days of receiving your order.
To be eligible for a return:
- The product must be unused, unopened, and in its original condition.
- The product must be returned in its original packaging, including all accessories, labels, and promotional items (if any).
- You must provide a valid order confirmation, invoice, or proof of purchase.
Products that have been opened, used, damaged by the customer, or returned without their original packaging may not be eligible for a return.
2. How to Request a Return
To initiate a return, please contact our Customer Support team at:
Email: support@smelluxe.in
Please include the following information:
- Order Number
- Full Name
- Contact Number
- Reason for the return
- Supporting photographs, if applicable
If your return request is approved, we will provide you with:
- Return authorization
- Return shipping instructions
- Return shipping label (where applicable)
Products returned without prior authorization from SMELLUXE will not be accepted.
3. Damaged, Defective, or Incorrect Products
Please inspect your order immediately upon delivery.
If you receive:
- A damaged product
- A defective product
- An incorrect item
- An incomplete order
Please notify us within 24–48 hours of delivery by emailing support@smelluxe.in.
To help us process your claim quickly, please provide:
- Your Order Number
- Clear photographs of the product and packaging
- A complete unboxing video recorded from the unopened package until the product is fully unpacked
After verification, we will arrange a replacement, exchange, or refund, as applicable.
4. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return or exchange unless they are damaged, defective, or incorrectly delivered:
- Opened or used perfumes and fragrances
- Personal care and beauty products
- Customized or personalized products
- Products damaged due to misuse or improper handling
- Sale, clearance, promotional, or discounted items (unless defective)
- Gift cards
- Products returned without proof of purchase
Due to transportation regulations governing flammable liquids, returned perfume products must comply with the courier’s shipping requirements.
5. Exchanges
If you wish to exchange a product, please contact our support team within the applicable return period.
Exchanges are subject to:
- Product availability
- Verification of the returned product
- Compliance with the eligibility requirements outlined in this policy
If the requested replacement product is unavailable, we may offer a refund or store credit, as applicable.
6. Refunds
Once we receive and inspect your returned product, we will notify you via email regarding the approval or rejection of your refund.
If your refund is approved:
- The refund will be processed to your original payment method.
- Refunds are typically processed within 10 business days after approval.
- Depending on your bank, credit card issuer, or payment provider, it may take additional time for the refunded amount to appear in your account.
If you have not received your refund within 15 business days after receiving our approval confirmation, please contact us at support@smelluxe.in.
7. Cancellation Policy
Orders may be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled and will instead be governed by this Return & Refund Policy.
SMELLUXE reserves the right to cancel any order due to product unavailability, payment issues, pricing errors, suspected fraudulent activity, or other unforeseen circumstances. In such cases, any amount paid will be refunded in full.
8. Contact Us
For any questions regarding returns, refunds, exchanges, or cancellations, please contact us:
Email: support@smelluxe.in
Our Customer Support team will be happy to assist you.
